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Support
for individual circumstances

We recognise you are unique and so are your needs.

The need for additional support can arise at any time. There are many different circumstances that could require additional support, including:

  • tickIllness & Accident
  • tickRelationship Breakdown
  • tickDisability
  • tickBereavement
  • tickJob Loss
  • tickMental Health

If you experience a change in your circumstances or feel you require additional support for any reason, please get in touch so we can let you know how we can best support you.

Rest assured that anything you tell us will be handled sensitively and confidentially.

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Contact our
Specialist Support Team

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029 2046 6336
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sst@apptopay.com

In writing: Specialist Support Department, 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

Our Specialist Support Team are available Monday to Friday, 9am to 5pm.

Support
Bereavement
Communication
Support from someone you trust

Enabling us to discuss your account with someone else. If you would like someone else to act on your behalf in dealing with your agreement, you can set up a third-party authority. Find more about this by contacting us.

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029 2046 6335
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customerservices@apptopay.com
Contact Phone

Useful Contacts

SamaritansCitizens Advice Bureau

FAQs

AppToPay
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AppToPay is a trading name of Secure Trust Bank PLC and V12 Retail Finance Limited. V12 Retail Finance Limited is a credit broker, not a lender, and introduces you to Secure Trust Bank PLC, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the amount of credit taken out. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.

*3 monthly payments. This is a credit product. Credit is subject to status and is only available to UK residents aged 18 and over. Minimum and maximum spend applies. Failure to maintain payments may mean you repay more than borrowed and make future borrowing more difficult.