Frequently Asked Questions
Here you'll find the answers to our most commonly asked questions. If the answer you are looking for isn’t there, you are able to contact us here!
What is AppToPay?
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What do I need to do to make a purchase?
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How do I make payments for AppToPay?
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Am I eligible for AppToPay?
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Can I have my AppToPay order delivered to another address?
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What happens if I cancel or return my order?
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What happens if I don't make my payments?
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How can I keep up to date with my account balance?
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Can I pay before the due date?
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How can I get in touch about AppToPay?
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How do I manage my credit limit?
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How do I request a settlement quote?
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How do I close my account?
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How do I change my Direct Debit details?
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How do I change my personal details?
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Can I see all my important documents in one place?
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We’re here to help you
If you cant find the answer to your query using our FAQ page, feel free to get in contact with us below. We’ll get back to you as soon as possible!
Have any questions?
AppToPay is a trading name of Secure Trust Bank PLC and V12 Retail Finance Limited. V12 Retail Finance Limited is a credit broker, not a lender, and introduces you to Secure Trust Bank PLC, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the amount of credit taken out. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Registered Office: One Arleston Way, Solihull, B90 4LH. Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office: One Arleston Way, Solihull, B90 4LH. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.
*This is a credit product. Credit is subject to status and is only available to UK residents aged 18 and over. Minimum and maximum spend applies. Failure to maintain payments may mean you repay more than borrowed and make future borrowing more difficult.